Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Refunds Policy

Refund Policy

We will work with you to make you satisfied with Freelancer's work. Tweed reserves the right to negotiate and refund the appropriate portion of the customer's amount towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment you have already made. If the order is canceled after work commencement, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Teewd will not accept telephone requests on cancellations.  However, if a refund is requested and granted, all property created by Teewd, including graphics, content, and code, will remain the property of Teewd. In the event that the work produced is below standard then the refund shall be 100% which will be added onto the buyer’s account to use in Teewd.

Pricing and Promotion Policy

• All prices are quoted in American dollars for all services, and invoices are to be processed as per the schedule via your preferred payment method.

• Receipt of payment is deemed acceptance of the quote, milestone, delivery, project, and terms & conditions.

• Late charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of $20 per month from the due date.

*Due date: This is the date on which the payment is due as per the terms on the invoice/proposal

Outstanding Invoice: An invoice is deemed outstanding if the payment is still due after 14 days of the due date's expiry.

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• If you are late with a payment or have any queries regarding the Invoice, please contact the Accounts Manager immediately on receiving the invoice or reminder emails.

• All communications/correspondences are generally done via emails. It is the client's responsibility to keep us updated with their relevant email addresses.

• Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. We must be notified at least 30 days before the renewal date in case of all renewal cancellations.

For minor or once-off works, payments need to be made either in advance or per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the same receipt.

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